We are proud to be members of the National Association of Funeral Directors, the leading organisation for the funeral profession.
As members, we are required to comply with the NAFD Code of Practice, which ensures high standards of service for bereaved families, and includes key requirements regarding price information, estimates and marketing. You can download the Code of Practice here.
All NAFD members’ premises are subject to regular examinations, which ensure high standards and also monitor compliance with the Code of Practice.
In the event of a client being dissatisfied with the service provided, all NAFD members are obliged to co-operate with NAFD Resolve, a complaints resolution service available only to businesses which are members of the NAFD.
Our links with the NAFD go beyond membership; Barry Hutsby has served the Association in a number of roles, including as National President, Chairman of the Code of Practice Committee, and as Trustee for Perfect Choice Funeral Plans. He also served as Secretary of the Notts and Derby local association for many years, and both Barry and Joanne have served as President of the local association. In the past, Joanne has provided tuition for students of the NAFD Diploma in Funeral Directing, and has served on the Committee for Professional Development.