If your loved one had been unwell or receiving end-of-life care, their passing may have been anticipated. While it doesn’t make things any less painful, the next steps to take upon their passing are usually straightforward. If the death was sudden or unexpected, please visit this page for more specific information.
If they pass away during the day, call their GP or the NHS helpline (111) as soon as possible. If they pass away at night, you should still call 111 for guidance. You may be advised to wait until the morning to contact their GP.
Typically, a doctor, either the deceased’s own GP (during surgery hours), or the out-of-hours doctor, will then need to come to the house to confirm that death has occurred. Occasionally, if a Registered Nurse or Paramedic is already in attendance, it may not be necessary for a doctor to attend.
Once the GP has confirmed the death, they will share details with the Medical Examiner, as an independent senior Doctor. If it is clear that the death was expected, the attending doctor or medical professional will give verbal permission for the deceased to be transferred into the care of the Funeral Director.
You can contact us on 0800 470 1130 at any time, we are available 24/7. We aim to be with you within the hour, or if for whatever reason this is not practically possible, we will give you an expected arrival time.
If there are any questions about the cause of the death, such as whether it was sudden or unexpected, they will refer the death to the coroner.
What to Do Next
Once you have been given permission for the deceased to be transferred into the care of the Funeral Director here are the first steps to take:
- Bring Your Loved One Into Our Care – A funeral director will help arrange for your loved one to be collected and cared for with dignity.
- Register the Death – This must be done within five days at a local registry office. You’ll receive a death certificate, which is needed for funeral arrangements and legal matters.
- Plan the Funeral – You can take your time making arrangements, whether you’d like a simple farewell or a more personalised service.
We’re Here for You
We understand how difficult this time is, and you don’t have to go through it alone. Our team is here to support you, whenever you need us.
We are available 24 hours a day should you need any support, help or advice.
Helpful Links
Death in Care
Death in Hospital
Death of a Child
Dying abroad and Repatriation
Sudden or Unexpected Death
Registering a death
Help with bereavement