Privacy Policy

Gillotts Funeral Directors are committed to protecting the privacy and personal information of our clients, families, and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect personal information including, but not limited to:

  • Personal details of our clients (such as their name, address, phone number, email address)
  • Personal details of those people connected to a funeral other than our client who have given us consent to collect and use their data (such as their name, address, phone number, email address)
  • Information about the deceased, including name, date of birth, date of death, and other details required to provide funeral services. 
  • Legal and administrative information, such as identification details, next-of-kin information and certificates.
  • Financial information: Payment details for funeral services.
  • Digital Data: IP addresses and browsing behavior via our website (see our Cookie Policy for details).

How We Use Information

We use personal information to:

  • Provide Funeral Services: To arrange and provide funeral services
  • Communication: To keep clients (and nominated people connected to the funeral) updated from the first call through to the day of the funeral.
  • Process Payments: To process payments and maintain financial records
  • Improve Service and Client Experience: 
  • Offer Additional Services and Products: Such as offering post-funeral bereavement resources, memorials and funeral plans. 
  • Legal Obligations: To comply with legal, regulatory, and professional obligations requirements, such as legal and regulatory documentation or financial auditing.
  • Improve our services and client experience

Our Lawful Basis for Processing

We process your data under the following legal grounds:

  • Contractual Necessity: To carry out the funeral services you have hired us to perform.
  • Legal Obligation: When the law requires us to keep records.
  • Legitimate Interests: To improve our services and keep in touch regarding community events or grief support, provided this does not override your rights.
  • Consent: For specific marketing activities, such as sending our newsletter.

Sharing of Information

We do not sell or rent personal information. We share information only when necessary, including with:

  • Cemeteries, crematories, clergy, celebrants, florists, and other service providers involved in the funeral arrangements. 
  • Government agencies whose activities regulate or are otherwise connected to the provision of funeral services.
  • Professional advisors (such as accountants or legal advisors)
  • Service providers who assist us in operating our business, under confidentiality obligations.
  • When required by law or legal process

Protection of Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes physical, administrative, and electronic safeguards appropriate to the sensitivity of the information.

Our website uses encrypted (HTTPS) connections for all forms and enquiries.

Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal and regulatory requirements. We also retain certain information and artefacts indefinitely to allow us to provide information or services at a future time if requested by client families.

Access and Correction

Clients may request access to, correction of and deletion of their personal information by contacting us using the details below.

You may also withdraw consent for marketing at any time.

To exercise these rights, please contact our Data Protection Lead at privacy@gillotts.co.uk.

Website and Electronic Communications

We operate a website and collect technical information such as IP addresses or cookies for website functionality and analytics. We also engage in other online marketing activities which may include the tracking of users to their sites to provide statistical information to us as part of their services. We do not knowingly collect personal information from children through our website.

Read our Cookie Policy.

Call Handling

We use Call Tracking to set dynamic phone numbers on our website and via other online platforms. These help us identify how you found the website when you call us and monitor the effectiveness of our marketing. All of our calls are recorded and we can access these calls for training and monitoring purposes or to clarify any information given during a call. 

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available upon request or on our website.

This privacy notice was last updated on 19th December 2025.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please email privacy@gillotts.co.uk